We cannot refund any of our banner display products. Any damaged products would only be replaced with the same product with the same graphics reprinted, if the request could be made within 3 days upon arrival. Absolutely NO REFUND request accepted on custom printed items.
If you wish to arrange for a replacement exchange for another same product with the same printing, call us for a Return Authorization Number and ship the product you wish to exchange to our address. Return postage is paid by the customer. Upon receipt, we will arrange the replacement product you have specified within 15 days.
Digital Proof Files are supplied as final order confirmation for each client file but are not considered color accurate proofs. Other color prints from client are also not considered to be color accurate proofs. Because of differences in equipment, media and materials, inks and other conditions between color proofing and production operations, a reasonable variation in color between color proofs and the completed job can be expected. When variation of this kind occurs, it will be considered acceptable performance.
As we are in the custom made/print time sensitive event business, all buyer's shipment requirement are strictly different. We will confirm with your instructions at the time of your order and quote you the shipping charge accordingly.
Please contact us prior to order confirmation for a precise quote of shipping charge based on your own specific requirement.
Depending on individual requirement, the average production lead time is around 7 days. At the time we ship, we will email you a notification that includes tracking information for your package.
All prices are in USD.