We cannot refund any of our banner display products. Any damaged products would only be replaced with the same product with the same graphics reprinted, if the request could be made within 3 days upon arrival. Absolutely NO REFUND request accepted on custom printed items.
If you wish to arrange for a replacement exchange for another same product with the same printing, call us for a Return Authorization Number and ship the product you wish to exchange to our address. Return postage is paid by the customer. Upon receipt, we will arrange the replacement product you have specified within 15 days.
Because of differences in equipment, media and materials, inks and other conditions between color on digital files and production operations, a reasonable variation in color between digital files and the completed job can be expected. When variation of this kind occurs, it will be considered acceptable performance. All Pole Pocket is BLACK in Color, disregarding the color of the flag printing.
As we are in the custom made/print time sensitive event business, all buyer's shipment requirement are strictly different. We will confirm with your instructions at the time of your order and quote you the shipping charge accordingly.
Please contact us prior to order confirmation for a precise quote of shipping charge based on your own specific requirement.
Depending on individual requirement, the average production lead time is around 7 days. At the time we ship, we will email you a notification that includes tracking information for your package.
Terms & Conditions for Free Design Service (for qualified Flag items only)
Only ONE Free Design is provided to each qualified and completed order with full payment made. Further Revision request would be charged at extra cost based on an hourly rate of $58. We could only start the design service after full payment completion of the Flag order. The Free design service is limited to Vector Logo and Plain Text content only. Any other design requirement (e.g. image handling) is NOT included in the FREE design service, and extra charge would be required.